Recursos

Team recommendation is a key and little-explored aspect within the area of business process management. The efficiency with which the team is conformed may influence the success of the process execution. The formation of work teams is often done manually, without a comparative analysis based on multiple criteria between the individual performance of the resources and their collective performance in different teams. In this article, we present a multi-criteria framework to allocate work teams dynamically. The framework considers four elements: (i) a resource request characterization, (ii) historical information on the pro- cess execution and expertise information, (iii) different metrics which calculate the suitability of the work teams taking into account both individual performance as well as collective performance of the resources, and (iv) a recommender system based on the Best Position Algorithm (BPA2) to obtain a ranking for the recommended work teams. A software development process was used to test the usefulness of our approach.

A lack of female students has been perceived in the enrollment process in the Bachelor of Business Informatics offered at the University of Costa Rica (Western Campus, Tacares precinct). This gender imbalance has been also documented in the national environment and worldwide. This essay presents the academic preferences and motivational factor to choose a career, and the perception towards information technologies program based on gender, according to a poll applied to students from high schools located near the Tacares precinct. The results from this research present significant evidence of differences between genders in the process of selecting careers related to Business Informatics, as well as the criteria used to make the decision. Additionally, some actions to bring more female students to the career are mentioned.