Recursos

Publicado en revista Panorama Académico

Research on physical representations of data has often used personal data as its focus. Core aim of making personal data physical is to provoke self-reflections through a felt experience. In this paper, we present a preliminary study which employs the idea of gift-giving as a means to explore one's online data. Our main findings report strategies of relating to the data of strangers as well as a conflict between what one thought of their online self and what others were able to find. We discuss how the gifts became platforms for self-reflection, similar to physical data models. Then, we connect that to the engagement of a third person (gift-giver) in the process, highlighting the potential of such involvement. In the future, we focus on how to link people's meaningful artifacts with their personal data.

The aim of this article is to expose how the topic of usability in the course Multimedia, which is part of the Business program imparted by Universidad de Costa Rica in Western Campus at Grecia location. The study took place on I semester 2011 and it used the teaching strategy called case study, where students had to design an Internet shopping cart graphical user interface for a specific user type. Before making the design, students characterized the selected users and then they had to assess the usability of the final design. The results of the evaluation of the design of the interface by the selected users reflected that people improved with respect to the usability of the application, since 81.25% of the designs received a positive assessment from users. To determine if students assimilated usability issues, a survey based on the technique of Learning Curve was applied. The results indicated that students scored 9.07% on the question of expertise with the topic of usability, after making the case study.

Publicado en revista Panorama Académico

Team recommendation is a key and little-explored aspect within the area of business process management. The efficiency with which the team is conformed may influence the success of the process execution. The formation of work teams is often done manually, without a comparative analysis based on multiple criteria between the individual performance of the resources and their collective performance in different teams. In this article, we present a multi-criteria framework to allocate work teams dynamically. The framework considers four elements: (i) a resource request characterization, (ii) historical information on the pro- cess execution and expertise information, (iii) different metrics which calculate the suitability of the work teams taking into account both individual performance as well as collective performance of the resources, and (iv) a recommender system based on the Best Position Algorithm (BPA2) to obtain a ranking for the recommended work teams. A software development process was used to test the usefulness of our approach.

This article has the purpose of presenting the results of a gender-driven investigation about the perception that students, enrolled in the Bachelor of enterprise computing/Corporate IT offered at the University of Costa Rica (Western Campus), have when choosing a career to enroll in and what their work life expectations are. This essay presents therefore; the factors that encourage women, in the largest regional campus (San Ramon and Grecia), to enroll in this program and it points out what their expectations are for when they will walk out in the working market. This essay also includes an analysis on the similarities and differences found when compared to the opinions of men in this same regional campus.

Nowadays, assessing and improving customer experience has become a priority, and has emerged as a key differentiator for business and organizations worldwide. A customer journey (CJ) is a strategic tool, a map of the steps customers follow when engaging with a company or organization to obtain a product or service. The increase of the need to obtain knowledge about customers’ perceptions and feelings when interacting with participants, touchpoints, and channels through different stages of the customer life cycle. This study aims to describe the application of process mining techniques in healthcare as a tool to asses customer journeys. The appropriateness of the approach presented is illustrated through a case study of a key healthcare process. Results depict how a healthcare process can be mapped through the CJ components, and its analysis can serve to understand and improve the patient’s experience.