Se pretende con el proyecto conocer la realidad laboral de los estudiantes y graduados de la carrera del Bachillerato en Informática Empresarial de la Universidad de Costa Rica que laboran o han laborado fuera del país, en el período 2015 a 2021, en trabajos relacionados con su profesión, a fin de conocer sus experiencias, identificar retos y debilidades en la formación ofrecida en la carrera.ver más
El proyecto busca llevar herramientas de software y hardware a las comunidades de Occidente, con el fin de que las personas beneficiadas puedan sacar provecho de las bondades y facilidades obtenidas producto de la implementación de la tecnología en sus quehaceres cotidianos. Se desarrollan actividades de capacitación en las comunidades sobre temas relacionados con software, hardware, robótica, electrónica, entre otros. Con esto se pretende que personas de la comunidad tengan acceso al conocimiento en estos...ver más
The Information and Communications Technologies' market has been growing, and organizations around the world have been joining the great concern about the women's under-representation in programs related with science, technology, engineering and mathematics areas. This situation has led to the proposal of initiatives in distinct institutions to promote an increase in the participation of women. This article describes the experience of carrying out the I Workshop Women in Tech Occidente-Costa Rica (WITO 2019), which was attended by the fourth-year undergraduate female students of the bachelor's degree program in Informática Empresarial from the Sede de Occidente of the Universidad de Costa Rica. This workshop was focused on identifying: student fears, skills, interests and how the program and university services could be improved. Main results showed that: (i) students do not feel completely prepared for the office environment, (ii) the university must improve the support provided to students in topics such as sexual harassment, ergonomics labs and complementary services, and (iii) participants consider that stereotypes should disappear, and gender equality can generate better results for organizations. Finally, this kind of activity encourages the empowerment of female students and it also inspires them to be role models.
Monitoring the posture of older persons using portable sensors while they carry out daily activities can facilitate the process of generating indicators with which to evaluate their health and quality of life. The majority of current research into such sensors focuses primarily on their functionality and accuracy, and minimal effort is dedicated to understanding the experience of older persons who interact with the devices. This study proposes a wearable device to identify the bodily postures of older persons, while also looking into the perceptions of the users. For the purposes of this study, thirty independent and semi-independent older persons undertook eight different types of physical activity, including: walking, raising arms, lowering arms, leaning forward, sitting, sitting upright, transitioning from standing to sitting, and transitioning from sitting to standing. The data was classified offline, achieving an accuracy of 93.5%, while overall device user perception was positive. Participants rated the usability of the device, in addition to their overall user experience, highly.
The use of information systems in organizations has increased over time, causing that most of the data related to the execution of business processes is recorded in corporate databases. Despite the rise in the generation of information, there is a need to further analyze what happens to the business processes in the organizations. There is a research field called process mining by which it is possible to extract knowledge from the data stored in event logs of the information systems. We propose a series of steps that can serve as a useful guide for those responsible for managing business processes in any organization. Recommended steps were developed through a case study applied in a process of booking tour packages using a synthetic event log.
Nowadays, the information systems are an indispensable resource for the organizations. The processes that are managed through these systems most of the time are hard to understand, maintain and improve. The data associated to the process becomes the main source and input to do all types of analysis. Process Mining allows the extraction of useful knowledge from the generated information of the corporate systems.
This work suggests a methodology based on process mining to execute process support analysis of a corporate intranet implemented in SharePoint Server. With the extracted information it is possible to do analysis from several perspectives. The obtained results allow administrators of this type of technology platforms to evaluate the techniques used and generate benefits. The methodology was applied in a case study for a Retail client, besides doing an exploratory analysis of the data for two additional clients in the Industrial Safety industry in Chile.
Este artículo desarrolla una descripción del proceso de desarrollo y creación de la primera carrera propia de todas las sedes regionales de la Universidad de Costa Rica, la carrera de Bachillerato en Informática Empresarial. Adicionalmente se describen los retos enfrentados por la carrera, especialmente los relacionados a la ejecución de proyectos de actualización y a responder a los requisitos para obtener una acreditación.
En la actualidad, se ha promovido con ma ́s fuerza el estudiar con detalle la situación de género en carreras de ciencia, tecnología, ingeniería y matemáticas (STEM por sus siglas en Ingle ́s). Cada día, los perfiles asociados con estas carreras han empezado a ser ma ́s demandados por las organizaciones debido a la idoneidad que estos tienen para desempeñar actividades laborales en la era digital. Debido a ello, existe un creciente interés por analizar la brecha de género en este tipo de carreras a nivel universitario. En este artículo se presenta un análisis acerca de carreras STEM a nivel de pregrado y grado que se imparten en el Departamento de Ciencias Naturales de la Sede de Occidente de la Universidad de Costa Rica durante el periodo 2000 a 2018. Resultados obtenidos evidencian que existe una disminución en la presencia de mujeres en las carreras analizadas, as ́ı como mayor efectividad en graduarse por parte de las mujeres cuando se enfrentan al reto académico de finalizar carreras STEM. Estos resultados sirven de motivación para potenciar su participación e incentivar su permanencia dentro de esta a ́rea.
Background: Monitoring of patients may decrease treatment costs and improve quality of care. Pain is the most common health problem that people seek help for in hospitals. Therefore, monitoring patients with pain may have significant impact in improving treatment. Several studies have studied factors affecting pain; however, no previous study has reviewed the contextual information that a monitoring system may capture to characterize a patient’s situation.
Objective: The objective of this study was to conduct a systematic review to (1) determine what types of technologies have been used to monitor adults with pain, and (2) construct a model of the context information that may be used to implement apps and devices aimed at monitoring adults with pain. Methods: A literature search (2005-2015) was conducted in electronic databases pertaining to medical and computer science literature (PubMed, Science Direct, ACM Digital Library, and IEEE Xplore) using a defined search string. Article selection was done through a process of removing duplicates, analyzing title and abstract, and then reviewing the full text of the article.
Results: In the final analysis, 87 articles were included and 53 of them (61%) used technologies to collect contextual information. A total of 49 types of context information were found and a five-dimension (activity, identity, wellness, environment, physiological) model of context information to monitor adults with pain was proposed, expanding on a previous model. Most technological interfaces for pain monitoring were wearable, possibly because they can be used in more realistic contexts. Few studies focused on older adults, creating a relevant avenue of research on how to create devices for users that may have impaired cognitive skills or low digital literacy.
Conclusions: The design of monitoring devices and interfaces for adults with pain must deal with the challenge of selecting relevant contextual information to understand the user’s situation, and not overburdening or inconveniencing users with information requests. A model of contextual information may be used by researchers to choose possible contextual information that may be monitored during studies on adults with pain.
Elderly users are usually not the target of design of mobile applications, and they may have cognitive and physical difficulties. Mobile notifications may help them remember to use an application, promoting adoption and allowing them to become content providers. We developed a mobile application, QuestionReport, that asks users one question per day, and implemented two types of notifications: one that is activated at the same time each day, and one that is activated while using the smartphone. We tested both notification types with 18 users over a period of 8 days, measuring the time it took to answer the question after receiving the notification and their perceptions about each notification style. We found that the ideal time for users to receive a notification depends on their employment status and that users with low digital skills have less confidence in their abilities to use a mobile application such as QuestionReport.
The purpose of this report is to present the results of a work performed as part of the Fourth International Business Process Intelligence Challenge (BPIC ́14). This challenge provides a real life event log from Rabobank Netherlands Group ICT, a log that contains information related with service desk processes, including interaction, incident and change management. We show the analysis performed applying different tools, including a prediction analysis, impact patterns analysis, change process review and the use of process mining techniques to analyze process characteristics and team’s interaction. The results generated can be useful for Rabobank, providing them more knowledge about the incident and change management process, and also, bringing some insights that can help change implementation teams in their tasks related to improve their standard operation procedures.
El presente artículo describe la experiencia personal en el uso de Moodle en la carrera de Bachillerato en Informática Empresarial en la Sede de Occidente de la Universidad de Costa Rica. Se destaca aquí las facilidades que proporciona como una propuesta de evaluación emergente a través de diferentes funcionalidades tanto para la interacción con los estudiantes como las alternativas que ofrece a los procesos tradicionales de evaluación. Se busca además compartir los resultados y logros obtenidos con su uso a lo largo de los años en los diferentes cursos de la carrera.
Developing high levels of competence in the execution of surgical procedures through training is a key factor for obtaining good clinical results in healthcare. To improve the effectiveness of the training, it is advisable to provide feedback to each student tailored to how the student has performed the procedure on each occasion. Current state-of-the-art feedback is based on Checklists and Global Rating Scales, which indicate whether all process steps have been carried out and the quality of each execution step. However, there is a process perspective that is not captured successfully by these instruments, e.g., steps performed, but in an undesired order, group of activities that are repeated an unnecessary number of times, or an excessive transition time between two consecutive steps. In this research, we propose a novel use of process mining techniques to effectively identify desired and undesired process patterns regarding rework, the order in which activities are performed, and time performance, in order to complement the tailored feedback for surgical procedures using a process perspective. The proposed approach was applied to analyze a real case of ultrasound-guided Central Venous Catheter placement training. It was quantitatively and qualitatively validated that the students who participated in the training program perceived the process-oriented feedback they received as favorable for their learning.
Pain is usually measured through patient reports during doctor visits, but it requires regular evaluation under real-life conditions to be resolved effectively. Over half of older adults suffer from pain. Chronic conditions such as this one may be monitored through technology; however, elderly users require technology to be specifically designed for them, because many have cognitive and physical limitations and lack digital skills. The purpose of this article is to study whether mobile or wearable devices are appropriate to self-report pain levels and to find which body position is more appropriate for elderly people to wear a device to self-report pain. We implemented three prototypes and conducted two phases of evaluation. We found that users preferred the wearable device over the mobile application and that a wearable to self-report pain should be designed specifically for this purpose. Regarding the placement of the wearable, we found that there was no preferred position overall, although the neck position received the most positive feedback. We believe that the possibility of creating a wearable device that may be placed in different positions may be the best solution to satisfy users’ individual preferences.
Human posture and activity levels are indicators for assessing health and quality of life. Maintaining improper posture for an extended period of time can lead to health issues, e.g. improper alignment of the vertebrae and accelerated degenerative disc. This, in turn, can be the cause of back pain, neurological deterioration, deformity, and cosmetic issues. Some wearable prototypes have been proposed for spine posture monitoring, however, there has not been enough consideration for the users’ experience with these devices, to understand which characteristics are central to acceptance and long-term use. This paper presents a prototype of a low-cost spine posture wearable, along with its preliminary evaluation, which aims both to confirm that the wearable can measure spine posture and to evaluate user experience with this device. The results show that the wearable was comfortable, causing a sensation of security, and that feedback to users would be needed to help improve posture. Further work is required to make sure the device is easy to put on and remove, and discreet enough to be worn in public.
This article has the objective of presenting the experience gathered in the application of supervised business internship projects. These internship programs are part of the Bachelor in Business Computer Science program taught at the university of Costa Rica (Western Campus). This essay shows the way in which best practices can be applied when managing projects in instances that combine the academic field and the business sector of Costa Rica.
El presente artículo presenta los resultados de la autoevaluación que, con miras a la acreditación, se realizó en la carrera de Bachillerato en Informática Empresarial en la Sede de Occidente de la Universidad de Costa Rica. Para eso se utilizó la técnica del FODA, ya que ésta permite conocer la situación inicial, facilita una mayor participación de las personas involucradas en el proceso, brinda la retroalimentación de la información a las distintas poblaciones, incentiva la autocrítica dentro de la Unidad Académica y suministra espacios de discusión. El identificar y analizar las principales fortalezas y debilidades de la carrera resultó fundamental en la autoevaluación ya que son insumos a tomar en cuenta en el mejoramiento continuo de la calidad de la educación superior en general y de la mencionada carrera en particular
El uso de los sistemas de información en las organizaciones ha aumentado con el paso del tiempo, ocasionando que la mayoría de los datos relacionados con la ejecución de los procesos de negocio sean registrados en bases de datos corporativas. A pesar del auge en la generación de información, existe la necesidad de analizar con mayor detalle lo ocurrido con los procesos de negocio en las organizaciones. Existe un área de investigación llamada minería de procesos mediante la cual es posible extraer conocimiento a partir del uso de los datos almacenados en logs de eventos de los sistemas de información organizacionales. En este trabajo se propone una serie de pasos que pueden servir como una guía útil para los responsables de gestionar procesos de negocio en una organización.
Emotional information is complex to manage by humans and computers alike, so it is difficult for users to express emotional information through technology. Two main approaches are used to gather this type of information: objective (e.g. through sensors or facial recognition) and subjective (reports by users themselves). Subjective methods are less intrusive and may be more accurate, although users may fail to report their emotions or not be entirely truthful about them. The goal of this study is to identify trends in the area of interfaces for the self-report of human emotions, under-served populations of users, and avenues of future research. A systematic literature review was conducted on six search engines, resulting in a set of 863 papers, which were filtered in a systematic way until we established a corpus of 40 papers. We studied the technologies used for emotional self-report as well as the issues regarding these technologies, such as privacy, interaction mechanisms, and how they are evaluated.
Diaries allow users to record personal events and experiences, and are frequently used to collect participant data in user studies. Digital diaries have several benefits over traditional paper-based diaries, reducing respondents’ burden, administrative costs, and improving navigation. However, for elderly users, there are several challenges in the use of a digital diary: they may have cognitive and motor impairments, and fewer digital skills than other populations. We implemented a digital diary called InMyDay, specifically designed for elderly users. The goal of this diary is to promote self-care and self-reflection, by allowing users to register their activities and emotions. Ten elderly users tested the diary for five days, recording entries related to their days and how they felt. All of the participants used the diary every day and after the experiment, nine declared that they would use such an application at least once a week. We found that the diary promoted reflection, that users felt that this allowed them a moment of self-care during their day, and that they felt this was especially important for them as elderly people. Future work will focus on increasing the number of participants and emotions that may be reported and exploring new mechanisms of interaction.
This essay has the purpose of presenting the results of a work performed as part of Third International Business Process Intelligence Challenge. This challenge presents an event log from Volvo IT Belgium Company related with incident and problem management, focusing on a couple process owner ́s questions. The authors of this document present the analysis realized applying different kind of tools and process mining techniques in order to solve the challenge presented. We provide an analysis, which discovered behavior characteristics, associated with products, resources and organizational lines. The results obtained provide useful information that Volvo can use to have more knowledge about the process that they are executing and have more information to make decisions and improve the actual process.
/*-->*/ Ante los constantes avances de las Tecnologías de la Información y la Comunicación (TIC) surge la inquietud de conocer si las personas graduadas de las carreras afines a las TIC cuentan con los conocimientos y aptitudes que requiere la sociedad costarricense. Por ello, se plantea la oportunidad de realizar un diagnóstico que considere la teoría existente, la opinión de empresas empleadoras y la oferta académica que ofrecen las universidades públicas con el fin de identificar aspectos en los que se pueda mejorar. En el presente artículo se trabajó bajo una metodología cualitativa, realizando una revisión documental de los estudios recientes a nivel nacional relacionados con las TIC y los planes de estudio de las universidades públicas de Costa Rica: Instituto Tecnológico de Costa Rica (TEC), Universidad de Costa Rica (UCR), Universidad Nacional (UNA), Universidad Estatal a Distancia (UNED) y Universidad Técnica Nacional (UTN). Además de veintiséis representantes de empresas empleadoras de la población graduada en el área, a fin de comparar perspectivas. Se obtuvo como resultado un listado de las necesidades de mejora en la educación formal, entre los que encuentran las habilidades blandas, especialización en temáticas como Big Data, Deep Learning o Internet de las cosas y la alta demanda insatisfecha de profesionales. Por último, se destacan los aportes del estudio como insumo en procesos de actualización de perfil de salida, en la elaboración de nuevas opciones académicas o en la creación de programas de actualización continua.
Computer science tecniques, methodologies, and approaches, are directly applied to improve other enginnering disciplines. Construction is no exception, where software and data analysis are used to improve the processes of control and monitoring of construction projects. Most of the analysis are based on a key-value perspective analysis of the data. However, an emerging Process Mining discipline has proven to be able to capture a different process perspective. This interdisciplinary work is a step on this direction, proposing the Constraint Bag Process Model (CBPM), a novel use of Process Mining for answering process-oriented questions on construction projects.
Objectives: A coordinated collaboration among different healthcare professionals in Emergency Room (ER) processes is critical to promptly care for patients who arrive at the hospital in a delicate health condition, claiming for an immediate attention. The aims of this study are (i) to discover role interaction models in (ER) processes using process mining techniques; (ii) to understand how healthcare professionals are currently collaborating; and (iii) to provide useful knowledge that can help to improve ER processes.
Methods: A four step method based on process mining techniques is proposed. An ER process of a university hospital was considered as a case study, using 7160 episodes that contains specific ER episode attributes. Results: Insights about how healthcare professionals collaborate in the ER was discovered, including the identification of a prevalent role interaction model along the major triage categories and specific role interaction models for different diagnoses. Also, common and exceptional professional interaction models were discovered at the role level.
Conclusions: This study allows the discovery of role interaction models through the use of real-life clinical data and process mining techniques. Results show a useful way of providing relevant insights about how healthcare professionals collaborate, uncovering opportunities for process improvement.
Technologies to monitor patients are convenient for patients and can reduce health costs. Chronic pain is a pain that lasts more than 3 months and affects the welfare of patients. Pain is subjective and there are applications to self-report pain, but their adherence rates are low. The purpose of this article is the understanding of the characteristics of technology that helps the adoption of these systems. We have implemented two solutions (mobile application and wearable device), in order to compare them to measure the rate of user acceptance, and also to get feedback about fundamental features of interfaces to report pain levels. To evaluate the two solutions we conducted interviews with 12 people. The results showed that when given the choice between both devices, 67 % of the users preferred the wearable device over the mobile application, and 16.5 % preferred the mobile application over the wearable device. We also found that a device for reporting pain must be specific to this purpose, aesthetically pleasing and allow users to report easily and at the right time.
the present article describes the conceptual framework in the field of Project Management. It also outlines the support the Project Management Institute may provide in regards to managing projects. Additionally, this article explains the contribution that both the PMBOK guide and the PMP certification can offer to the development of projects as well as to working teams. the concepts developed in this article may benefit professionals that wish to learn about what it means to manage a project, the challenges than come with it, as well as the value that can be added to an organization that practices adequate project administration as a way to obtain satisfactory results.
The structure and the way in which organizations manage their projects have evolved. Agile software development has emerged as an alternative to manage projects management processes more efficiently. Process mining allows the analysis of project historical information and proposing improvements for agile processes. A systematic mapping study (SMS) was conducted to classify the proposed approaches in agile development methodologies that uses process mining. A total of 502 studies were identified, and finally 6 studies were selected and analyzed according to distinct aspects. Conference proceedings is the most common venue. There is a concentration of approaches published that comes from Asia and Europe. Disco tool is the most frequently used tool. Meanwhile, the process discovery being the most relevant process mining type used by researchers in this research area. There are two evaluation methods reported as being used: case study and running example, where Scrum is the most frequently methodology used. To the best of our knowledge, this is the first research that has been conducted to generate a SMS in this research area.