Recursos

This article has the objective of presenting the experience gathered in the application of supervised business internship projects. These internship programs are part of the Bachelor in Business Computer Science program taught at the university of Costa Rica (Western Campus). This essay shows the way in which best practices can be applied when managing projects in instances that combine the academic field and the business sector of Costa Rica.

El presente artículo presenta los resultados de la autoevaluación que, con miras a la acreditación, se realizó en la carrera de Bachillerato en Informática Empresarial en la Sede de Occidente de la Universidad de Costa Rica. Para eso se utilizó la técnica del FODA, ya que ésta permite conocer la situación inicial, facilita una mayor participación de las personas involucradas en el proceso, brinda la retroalimentación de la información a las distintas poblaciones, incentiva la autocrítica dentro de la Unidad Académica y suministra espacios de discusión. El identificar y analizar las principales fortalezas y debilidades de la carrera resultó fundamental en la autoevaluación ya que son insumos a tomar en cuenta en el mejoramiento continuo de la calidad de la educación superior en general y de la mencionada carrera en particular

El uso de los sistemas de información en las organizaciones ha aumentado con el paso del tiempo, ocasionando que la mayoría de los datos relacionados con la ejecución de los procesos de negocio sean registrados en bases de datos corporativas. A pesar del auge en la generación de información, existe la necesidad de analizar con mayor detalle lo ocurrido con los procesos de negocio en las organizaciones. Existe un área de investigación llamada minería de procesos mediante la cual es posible extraer conocimiento a partir del uso de los datos almacenados en logs de eventos de los sistemas de información organizacionales. En este trabajo se propone una serie de pasos que pueden servir como una guía útil para los responsables de gestionar procesos de negocio en una organización.

Emotional information is complex to manage by humans and computers alike, so it is difficult for users to express emotional information through technology. Two main approaches are used to gather this type of information: objective (e.g. through sensors or facial recognition) and subjective (reports by users themselves). Subjective methods are less intrusive and may be more accurate, although users may fail to report their emotions or not be entirely truthful about them. The goal of this study is to identify trends in the area of interfaces for the self-report of human emotions, under-served populations of users, and avenues of future research. A systematic literature review was conducted on six search engines, resulting in a set of 863 papers, which were filtered in a systematic way until we established a corpus of 40 papers. We studied the technologies used for emotional self-report as well as the issues regarding these technologies, such as privacy, interaction mechanisms, and how they are evaluated.

Diaries allow users to record personal events and experiences, and are frequently used to collect participant data in user studies. Digital diaries have several benefits over traditional paper-based diaries, reducing respondents’ burden, administrative costs, and improving navigation. However, for elderly users, there are several challenges in the use of a digital diary: they may have cognitive and motor impairments, and fewer digital skills than other populations. We implemented a digital diary called InMyDay, specifically designed for elderly users. The goal of this diary is to promote self-care and self-reflection, by allowing users to register their activities and emotions. Ten elderly users tested the diary for five days, recording entries related to their days and how they felt. All of the participants used the diary every day and after the experiment, nine declared that they would use such an application at least once a week. We found that the diary promoted reflection, that users felt that this allowed them a moment of self-care during their day, and that they felt this was especially important for them as elderly people. Future work will focus on increasing the number of participants and emotions that may be reported and exploring new mechanisms of interaction.

This essay has the purpose of presenting the results of a work performed as part of Third International Business Process Intelligence Challenge. This challenge presents an event log from Volvo IT Belgium Company related with incident and problem management, focusing on a couple process owner ́s questions. The authors of this document present the analysis realized applying different kind of tools and process mining techniques in order to solve the challenge presented. We provide an analysis, which discovered behavior characteristics, associated with products, resources and organizational lines. The results obtained provide useful information that Volvo can use to have more knowledge about the process that they are executing and have more information to make decisions and improve the actual process.

Ante los constantes avances de las Tecnologías de la Información y la Comunicación (TIC) surge la inquietud de conocer si las personas graduadas de las carreras afines a las TIC cuentan con los conocimientos y aptitudes que requiere la sociedad costarricense. Por ello, se plantea la oportunidad de realizar un diagnóstico que considere la teoría existente, la opinión de empresas empleadoras y la oferta académica que ofrecen las universidades públicas con el fin de identificar aspectos en los que se pueda mejorar. En el presente artículo se trabajó bajo una metodología cualitativa, realizando una revisión documental de los estudios recientes a nivel nacional relacionados con las TIC y los planes de estudio de las universidades públicas de Costa Rica: Instituto Tecnológico de Costa Rica (TEC), Universidad de Costa Rica (UCR), Universidad Nacional (UNA), Universidad Estatal a Distancia (UNED) y Universidad Técnica Nacional (UTN). Además de veintiséis representantes de empresas empleadoras de la población graduada en el área, a fin de comparar perspectivas. Se obtuvo como resultado un listado de las necesidades de mejora en la educación formal, entre los que encuentran las habilidades blandas, especialización en temáticas como Big Data, Deep Learning o Internet de las cosas y la alta demanda insatisfecha de profesionales. Por último, se destacan los aportes del estudio como insumo en procesos de actualización de perfil de salida, en la elaboración de nuevas opciones académicas o en la creación de programas de actualización continua.

Computer science tecniques, methodologies, and approaches, are directly applied to improve other enginnering disciplines. Construction is no exception, where software and data analysis are used to improve the processes of control and monitoring of construction projects. Most of the analysis are based on a key-value perspective analysis of the data. However, an emerging Process Mining discipline has proven to be able to capture a different process perspective. This interdisciplinary work is a step on this direction, proposing the Constraint Bag Process Model (CBPM), a novel use of Process Mining for answering process-oriented questions on construction projects.

Objectives: A coordinated collaboration among different healthcare professionals in Emergency Room (ER) processes is critical to promptly care for patients who arrive at the hospital in a delicate health condition, claiming for an immediate attention. The aims of this study are (i) to discover role interaction models in (ER) processes using process mining techniques; (ii) to understand how healthcare professionals are currently collaborating; and (iii) to provide useful knowledge that can help to improve ER processes.
Methods: A four step method based on process mining techniques is proposed. An ER process of a university hospital was considered as a case study, using 7160 episodes that contains specific ER episode attributes. Results: Insights about how healthcare professionals collaborate in the ER was discovered, including the identification of a prevalent role interaction model along the major triage categories and specific role interaction models for different diagnoses. Also, common and exceptional professional interaction models were discovered at the role level.
Conclusions: This study allows the discovery of role interaction models through the use of real-life clinical data and process mining techniques. Results show a useful way of providing relevant insights about how healthcare professionals collaborate, uncovering opportunities for process improvement.

Technologies to monitor patients are convenient for patients and can reduce health costs. Chronic pain is a pain that lasts more than 3 months and affects the welfare of patients. Pain is subjective and there are applications to self-report pain, but their adherence rates are low. The purpose of this article is the understanding of the characteristics of technology that helps the adoption of these systems. We have implemented two solutions (mobile application and wearable device), in order to compare them to measure the rate of user acceptance, and also to get feedback about fundamental features of interfaces to report pain levels. To evaluate the two solutions we conducted interviews with 12 people. The results showed that when given the choice between both devices, 67 % of the users preferred the wearable device over the mobile application, and 16.5 % preferred the mobile application over the wearable device. We also found that a device for reporting pain must be specific to this purpose, aesthetically pleasing and allow users to report easily and at the right time.