Recursos

the present article describes the conceptual framework in the field of Project Management. It also outlines the support the Project Management Institute may provide in regards to managing projects. Additionally, this article explains the contribution that both the PMBOK guide and the PMP certification can offer to the development of projects as well as to working teams. the concepts developed in this article may benefit professionals that wish to learn about what it means to manage a project, the challenges than come with it, as well as the value that can be added to an organization that practices adequate project administration as a way to obtain satisfactory results.

The use of fitness apps (some based on behavior change theories) is increasing. Recently a taxonomy mapped app features to the Basic Psychological Needs (BPNs) posited by the Self-Determination Theory (SDT), providing the opportunity to build fitness apps whose design is informed by this theory of human motivation. However, it is unknown if the user's perceptions of such SDT-based design would indicate support to the BPNs.
This is important as the SDT states that interventions supporting the BPNs produce long-term benefits.
Following the taxonomy of app features based on SDT, we designed and developed Agon, an iPhone app. We deployed the app through a one-month field study involving 49 participants. The study allowed participants to use the app in their everyday lives, providing sufficient exposure for us to capture meaningful perceptions.
This work contributes empirical evidence that the features included in our design correctly mapped to the Basic Psychological Needs. We discuss implications for researchers and designers targeting effective interventions.

The structure and the way in which organizations manage their projects have evolved. Agile software development has emerged as an alternative to manage projects management processes more efficiently. Process mining allows the analysis of project historical information and proposing improvements for agile processes. A systematic mapping study (SMS) was conducted to classify the proposed approaches in agile development methodologies that uses process mining. A total of 502 studies were identified, and finally 6 studies were selected and analyzed according to distinct aspects. Conference proceedings is the most common venue. There is a concentration of approaches published that comes from Asia and Europe. Disco tool is the most frequently used tool. Meanwhile, the process discovery being the most relevant process mining type used by researchers in this research area. There are two evaluation methods reported as being used: case study and running example, where Scrum is the most frequently methodology used. To the best of our knowledge, this is the first research that has been conducted to generate a SMS in this research area.

Allocating the most appropriate resource to execute the activities of a business process is a key aspect within the organizational perspective. An optimal selection of the resources that are in charge of executing the activities may contribute to improve the efficiency and the performance of the business processes. Despite the existence of resource metamodels that seek to provide a better representation of resources, a detailed classification of the allocation criteria that have been used to evaluate resources is missing. In this paper, we provide an initial proposal for a resource allocation criteria taxonomy. This taxonomy is based on an extensive literature review that yielded 2,370 articles regarding the existing resource allocation approaches within the business process management discipline, from which 95 articles were considered for the analysis. The proposed taxonomy points out the most frequently used criteria for assessing the resources from January 2005 to July 2016.

Chronic pain reduces quality of life and affects patients' emotional well-being. When technologies for monitoring and reporting emotions are applied to people suffering from chronic pain, mental health problems may be detected, allowing health professionals to improve patients' treatments and understand their patients in real contexts. However, older patients with chronic pain are limited by their knowledge about technology. Our work aims to understand how to design wearable devices that allow older adults to input complex information such as pain levels and emotional states.

XXXVI Conferencia Latinoamericana en Informática (CLEI)

In healthcare, developing high procedural skill levels through training is a key factor for obtaining good clinical results on surgical pro- cedures. Providing feedback to each student tailored to how the student has performed the procedure each time, improves the effectiveness of the training. Current state-of-the-art feedback relies on Checklists and Global Rating Scales to indicate whether all process steps have been performed and the quality of each execution step. However, there is a process perspective not successfully captured by those instruments, e.g., steps performed but in an undesired order, part of the process repeated an unnecessary number of times, or excessive transition time between steps. In this work, we propose a novel use of process mining techniques to effectively identify desired and undesired process patterns regarding rework, order, and performance, in order to complement the tailored feed- back of surgical procedures using a process perspective. The approach has been effectively applied to analyze a real Central Venous Catheter installation training case. In the future, it is necessary to measure the actual impact of feedback on learning.

The BPI Challenge 2017 provides a real-life event log com- posed by loan applications and offers, generated by a bank to analyze the data and improve their processes. This paper analyzes the through- put times of the process, in particular the difference between the time spent in the company’s systems waiting for processing by a user and the time spent waiting for an input from the applicant. Moreover, we evaluated the influence of the frequency of incompleteness on the final outcome and if the quantity of offers requested by the customer matters. Other interesting trends are analyzed, such as efficient use of resources, business rules compliance and identification of behavioral patterns at dif- ferent times of the day. Results show that a lack of customer requests for completion does not improve the credit approval rate and that this rate decreases when there are more offers. Also, the more the users engage in the case, the greater the approval rate, but the throughput times get longer as well.

Dynamically allocating the most appropriate resource to execute the different activities of a business process is an important challenge in business process management. An ineffective allocation may lead to an inadequate resources usage, higher costs, or a poor process performance. Different approaches have been used to solve this challenge: data mining techniques, probabilistic allocation, or even manual allocation. However, there is a need for methods that support resource allocation based on multi-factor criteria. We propose a framework for recommend- ing resource allocation based on Process Mining, that does the recommendation at sub-process level, instead of activity-level. We introduce a resource process cube that provides a flexible, extensible and fine-grained mechanism to abstract historical information about past process executions from process event logs. Then, several metrics are computed over the cube, considering different criteria: fitting between resources expertise and the expertise required to perform an activity, past performance (frequency, duration, quality and cost), and resources workload. These metrics are combined to obtain a final recommendation ranking based on the BPA algorithm. The approach is applied to a help desk scenario to demonstrate its usefulness.

This article describes the process of implementing a business process management supported by a service-oriented architecture from a business perspective. Also, it is to suggest how you can do to effectively balance the use of BPM and SOA as an entity differentiator for modern companies that drive the achievement of agile and flexible processes in their businesses.